FAQs

We require income of at least three times the monthly rent and review credit, background, and rental history according to our written rental criteria. If you have questions about your specific situation, our team is happy to talk it through with you before you apply.

For non-emergency maintenance, you can submit a request anytime through our online resident portal. We also provide 24/7 emergency maintenance for urgent issues. If you’re experiencing an emergency, please call our office and select the emergency option so we can assist you right away even after hours.

Rent can be paid through our online portal using certified funds or a credit or debit card, and you can even set up automatic payments, just note that certain payment methods may include a convenience fee.

Rent is due on the 1st of each month, with a 3-day grace period. Payments received after the grace period may incur late fees as outlined in your lease.

You can apply online through our leasing portal or stop by the leasing office to apply in person. Each adult pays a non-refundable $75 application fee, along with a one-time $100 administrative fee. Once you’re approved and select your home, a security deposit (typically $250 to one month’s rent) is paid at that time to reserve your apartment and help make your move-in process as seamless as possible.

Apartment homes at Carson at Twin Creeks include energy-efficient appliances, washer and dryer connections, and walk-in closets, with select homes offering wood-burning fireplaces and furnished options.

Our pet policy includes a non-refundable pet fee of $400 per pet and monthly pet rent of $25 per pet, with a maximum of two pets per apartment home. Breed and weight restrictions may apply, so we recommend reaching out to the office for the most up-to-date list of approved breeds and guidelines. To make move-in smooth for you and your pet, please be sure all pet fees are paid and any required pet paperwork is completed before your furry friend joins you in your new home.

The Carson at Twin Creeks offers on-site pet amenities, including pet relief areas throughout the community. You may also enjoy nearby pet-friendly spaces like Bethany Lakes Dog Park.

Utilities are not included in the rent at Carson at Twin Creeks. Residents are responsible for electric, internet, and cable, and typically pay a separate, usage-based charge for water, sewer, and trash that is billed through the community each month.

The Carson at Twin Creeks is conveniently located in Allen, just minutes from Watters Creek Village, Allen Premium Outlets, and Celebration Park. You’re close to neighborhood dining, shopping, and outdoor space, with easy access to US-75 and major roadways connecting you to Plano, McKinney, and beyond.

We do accept guarantors, and applicants without rental history may be approved with a guarantor based on screening results.

The closest major airport to The Carson at Twin Creeks is Dallas/Fort Worth International Airport (DFW).

Carson at Twin Creeks is zoned to Arlington ISD.

The Carson at Twin Creeks offers open parking for residents, with reserved carports available for $50 per month, based on availability.

Collin College is approximately 4 miles away.

The Carson at Twin Creeks features one-, two-, and three-bedroom apartment homes, with select homes offering dual-entry layouts.

The Carson at Twin Creeks offers a retreat-inspired resort pool, fully equipped 24/7 split-level fitness center, private yoga and aerobics studio, business center with complimentary Wi-Fi, conference room, and resident clubhouse.

Yes, Carson at Twin Creeks is pet-friendly community and we love our four-legged residents. We welcome both dogs and cats, with a maximum of two pets per apartment home, in line with our community pet policy.

Carson at Twin Creeks is located at 659 Junction Drive, Allen, TX 75013.